Privacy Policy

Last updated: 1 January 2025

Cosina Trattoria Pty Ltd (ABN 86 703 294 866) (“we”, “us”, “our”) is committed to protecting the privacy of personal information we collect and handle. This policy explains how we manage personal information in accordance with the Privacy Act 1988 (Cth) and the thirteen Australian Privacy Principles (APPs).

1. Who we are

We are a professional business and consulting services provider based in Melbourne VIC, delivering advisory, strategy and related consulting services to clients across Australia.

2. The kinds of personal information we collect

Depending on the nature of our engagement with you, we may collect and hold:

• Your name, job title and business contact details (such as your email address);
• Business information relevant to the consulting services we provide, including company details and project documentation;
• Enquiry and correspondence records, including messages sent through our website forms;
• Billing and invoicing information necessary to provide our services;
• Website usage data collected through cookies and analytics tools.

We do not knowingly collect sensitive information (such as health, racial or religious information) unless it is reasonably necessary for a permitted purpose and you have consented.

3. How we collect personal information

We generally collect personal information directly from you, including when you:

• Submit an enquiry or request a quote through our website;
• Engage us to provide professional business and consulting services;
• Communicate with us by email, in person or through written correspondence;
• Visit our website, where cookies and analytics software may record browsing activity.

Where it is reasonable and practicable, we collect personal information only from you. In some circumstances, we may receive information from third parties, such as your colleagues, referrers or professional advisers, where this is related to the services we provide to you or your organisation.

4. Purposes for which we collect, hold, use and disclose information

We collect, hold, use and disclose personal information to:

• Respond to your enquiries and provide quotes for our services;
• Deliver, manage and improve our professional business and consulting services;
• Administer billing, accounting and client records;
• Comply with our legal and regulatory obligations, including taxation and record-keeping requirements;
• Communicate updates that we believe may be relevant to you, where you have consented or opted in.

We will not use or disclose your personal information for direct marketing purposes unless permitted under the APPs, and you may always request not to receive marketing communications.

5. Disclosure of personal information

We may disclose personal information to:

• Our professional advisers, including accountants and legal advisers, where reasonably required;
• Service providers who support our business operations, such as hosting, email and cloud storage providers;
• Government agencies, regulators or law enforcement bodies where required or authorised by law.

We take reasonable steps to ensure that any third parties we engage handle personal information in a manner consistent with this policy. We do not sell personal information.

6. Overseas disclosure

Some of our service providers, including cloud hosting and email providers, may store data on servers located outside Australia. Where personal information is disclosed to an overseas recipient, we take reasonable steps to ensure appropriate protections are in place consistent with APP 8.

7. Data quality and security

We take reasonable steps to ensure that the personal information we collect is accurate, complete and up to date. We hold personal information in secure electronic systems and implement appropriate technical and organisational safeguards, including access controls, to protect it from misuse, interference, loss and unauthorised access, modification or disclosure.

When personal information is no longer required for the purpose for which it was collected, and we are not legally required to retain it, we take reasonable steps to destroy or de-identify it.

8. Access to and correction of your personal information

You may request access to the personal information we hold about you, and request corrections where you believe it is inaccurate, out of date, incomplete, irrelevant or misleading. We will respond to access and correction requests within a reasonable period. In limited circumstances, we may decline a request where permitted under the Privacy Act 1988 (Cth), and we will provide reasons for doing so.

9. Notifiable data breaches

If we become aware of an eligible data breach involving personal information that is likely to result in serious harm, we will comply with the Notifiable Data Breaches scheme, including assessing the breach and, where required, notifying affected individuals and the Office of the Australian Information Commissioner (OAIC).

10. Cookies and website analytics

Our website uses cookies and similar technologies to support site functionality and to understand how visitors use the site. You may adjust your browser settings to refuse cookies; however, some parts of the website may not function properly as a result.

11. Making a privacy complaint

If you have concerns about how we have handled your personal information, please contact us using the details below. We will acknowledge your complaint and aim to resolve it within a reasonable timeframe. If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner at www.oaic.gov.au.

12. How to contact us

For all privacy matters, including access, correction and complaint requests, please contact:

Cosina Trattoria Pty Ltd
ABN 86 703 294 866
Melbourne VIC
Email: ceo@cosinatrattoria.online

13. Changes to this policy

We may update this privacy policy from time to time to reflect changes in our practices or legal obligations. The current version will always be published on this page, together with the date of the most recent update.

View our Terms and Conditions or contact us with any questions.